Frequently Asked Questions
Discover everything you need to know about our luxury collections and services.
What is the standard shipping time for international orders?
International orders typically arrive within 5 to 7 business days via our premium courier partners. Delivery times may vary depending on customs processing in your specific region.
How can I return a product if it does not fit?
We offer a 30-day complimentary return policy. Items must be in their original condition, unworn, and with all luxury packaging and tags intact to qualify for a full refund.
Are the materials used in your collections sustainably sourced?
Yes, we are committed to excellence and ethical sourcing. We use only the finest leathers, wools, and silks obtained from suppliers who adhere to our strict environmental and social responsibility standards.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment solutions like PayPal and Apple Pay for a seamless checkout experience.
How do I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your delivery in real-time.
Do you offer personalized tailoring or customization?
Currently, we provide a curated selection of ready-to-wear luxury items. For specific inquiries regarding sizing adjustments, please contact our concierge service for professional recommendations.